FAQ

If you have any questions, I’m here for the asking.

Care & Use

All of my pots are fired to stoneware temperatures, that is in excess of 1220°C. This high temperature makes the glaze and clay waterproof and strong. “Stone”ware for a reason. Unless otherwise noted, all items are dishwasher safe. However, I do recommend washing by hand to protect your investment.

Some of the glazes may develop small cracks that become more obvious with use. This is a natural product of the glazes and glazing process, called crazing, and only adds to the pot’s handmade character.

Studio Visits

If you would like to stop by and see me work, or pick up your purchase in person, I’d love to see you! Just leave a note at the checkout stage of your order, or send me a message, and let’s set up a time.

Shipping

Most one-off pieces will be shipped within 2-4 days of purchase. Work that is made to order should be complete within 2-4 weeks.

Shipping rates vary depending on the piece’s size, and where you live. Orders within the EU are shipped free of charge. Please ensure a secure shipping address, because I cannot be held liable for theft or loss of a package.

I pack my work securely, just as I would want to receive it. However, in the unlikely case your pot arrives damaged, I will happily exchange it for a similar pot of equal value.

Custom orders

For work that is made to order, please allow an extra 2-4 weeks. I’ll keep in touch with you throughout the production process. 

Payment

I accept payment via credit card (through the secure Stripe program), bank transfer (especially good for those within the SEPA zone), or cash (for in-person pickups).

Refunds – Returns

I do my best to describe each pot in words and pictures. If there is anything unclear please ask for clarification.

For buyers in the EU, in accordance with buyer’s protection laws, I will gladly return items if contacted within 14 days of purchase.

For buyers abroad, and for custom work, please consider all all sales as final; unfortunately I cannot accept returns or exchanges for reasons such as a change of mind. Please note that I cannot pay shipping charges for any returns or exchanges.

GUI001 Erik Haugsby Sake Shot Cup Shino Glaze Profile